Contact Spinit Casino

Help us identify the issue

For an account matter or complaint, write from your registered email address. Include your username, the full name registered on the account, the relevant dates and times, and a clear subject line that states the reason for your message. Add a detailed summary when you are raising a complaint.

Email support

Send your request to [email protected].

What can support handle?

• Account details and requests to close an account
• Documents requested for verification
• Deposits, refund requests and withdrawals
• Bonuses and promotion questions
• Self-exclusion requests
• Privacy questions and requests about your personal data

How are complaints reviewed?

Support provides the first response. If a complaint about the outcome of a gambling transaction is not resolved at that stage, it is reviewed by our Complaints Resolution Committee, which gives an outcome within 10 days unless an unusually complex investigation needs more time.